Virtual Box.

When you sign up for Virtual Box, all return mail is routed to Escrybe's own address. Whatever comes back — a signed return receipt or a letter that bounced due to a wrong address, address change, or absent recipient — is received, stored, and digitized by our operations team.

The digitized document shows up directly on the platform dashboard, linked to the original shipment. You no longer have to receive, sort, file, or digitize physical paper.

Average digitization time is 15 days after delivery or after a refusal. Digitized files are available on the dashboard as image or PDF.

Return receipts (ARs): the physical form that comes back signed by the recipient — or by someone who received it on their behalf — confirming delivery. Once digitized, the image is attached to its shipment on the dashboard.

Undelivered letters: letters the postal service could not deliver for any reason — wrong address, recipient not found, refusal, address change. The return is logged and the shipment status updates on the platform.

Escrybe stores the original physical documents (return receipts and undelivered letters) for a period defined in your contract. If you need the originals in hand, just request them: Escrybe will ship a package with the physical documents.